Optimising the patient journey at your practice

10:30 - 11:15

AIM: 

How to implement a seamless patient journey that puts customer care first: enhancing the experience at every touch-point and optimising clinical outcomes.

OBJECTIVES:

1. Understanding the key touchpoints; when and how to communicate with patients both in and out of your  practice

2. How to better inform patients to help ensure they take up the treatment they need

3. Set targets to ensure your team are following a customer centric workflow

Guy Meyers, Customer Success & Marketing Director, Software of Excellence