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I would like to make a complaint!

22 Mar 2024
Business Theatre
Business Theatre

Objectives: 
        1. Understand the background to why complaints arise 

        2. Adopt a systematic approach to managing patients who complain 

        3. Consider the importance of good communication in managing a complaint 

Aims:  To provide an overview of why complaints continue to increase and what practitioners can do to to avoid them. Additionally advice will be given on what to do if a complaint arises. 

Speakers
Joseph Ingham , Dento Legal Adviser - BDA Indemnity
BDA

haleon mpu nskmpu align mpu

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